COVID-19 ASSISTANCE

For Rental Assistance CLICK HERE. For Utility Assistance CLICK HERE.
For other COVID-19 related operational changes, view our blog post.

 

Need Help?

  • Overdue Gas, Electric, or Sewer Bills
  • Disconnection Notices
  • Discounts for Gas, Electric, Sewer, & Water Bills

Contact Us Today!

UTILITY ASSISTANCE AND COVID-19

Continue scrolling to view the rest of our Utility Assistance programs.

For everyone’s protection, we are not conducting face to face appointments at this time.  Instead of going into an agency, a HEAP Intake Specialist will contact you on the day and time of your appointment. Your appointment will be conducted by phone, or video conference.

See below for more information regarding HEAP/PIPP, Winter Crisis and PRC.

How to schedule an appointment:
  • Appointments are available. Please call 216-350-8008 to schedule.
  • You will be instructed on how to submit required documentation. Required documents must be submitted not later than 3 days prior to the date of your appointment, or you may be asked to reschedule.
  • Your appointment will be conducted by phone, or video conference. Instead of going into an agency, you will be called by a HEAP Intake Specialist on the date and time of your appointment.
  • To avoid appointment delays, the telephone number you provide when scheduling must be a working number and one that you may be reached at to conduct your telephone interview.
  • Document upload information and instructions may be found online chn.itfrontdesk.com The online system is quick and easy to use.  You may even prefer to use the online scheduler to make your appointment.  If you are unable to use the online system to submit your application documents, you may submit one of the following ways:
      • CHN Utility Assistance Drop Box (near Suite 134)
        • 2999 Payne Ave, Cleveland, OH 44114. Please do not drop originals.
      • Fax: 216-912-0700
        • On cover page, please indicate "HEAP Department" as intended receiver
        • If you already have an appointment, please also include your confirmation number on cover page

We Can Help!

woman sitting down at a dining table looking at bills spread out on the table
"With the money I saved on my gas bills, I replaced my energy-draining 45-year old freezer ...and I've been doing a jig ever since."
- Carolyn P.

Do you need help to catch up on past-due utility bills? Are you in a shut-off crisis? Would you like more affordable utility bill payments? We can help both homeowners and renters! CHN is a HEAP, PIPPPLUS and Winter/Summer assistance site. We also offer assistance for customers of First Energy, Cleveland Division of Water and Northeast Ohio Regional Sewer District.

  • HEAP & PIPP (electric & gas)

    We are a PIPP and Winter/Summer HEAP site. You can get an affordable monthly payment plan for electric or gas anytime throughout the year. Financial assistance for electric or gas is only provided during the following time periods: 

    • Dominion or Columbia (gas):
      Nov 1 - March 31
    • Cleveland Public Power (electric):
      July 1 - August 31 
      November 1 - March 1
    • The Illuminating Co. (electric)
      Year-round
    Schedule an Appointment
  • HEAP/PIPP Reverification

    Only need to reverify? If you are currently enrolled in PIPP and do not have a disconnection notice on your utility bills, you can reverify online OR by bringing your application and documents to a CHN site. 

    Please note: A completed application form must accompany other required documents in order for us to process your reverification. Application forms are available near the elevator on the ground floor at our main office at 2999 Payne Ave.

    Reverification Information >
  • Water/Sewer Discounts &
    Sewer Crisis (Disconnection Notice)

    Have questions? Call 216-774-2349 or toll free at 888-901-1222. 

    You must include your most recent water and sewer bill and income verification. 

    Apply Online

To access COVID-19-related Utility Assistance funding, you must have experienced a COVID-related hardship (loss of job, hours reduced, etc.) on or after March 1, 2020.

All programs require annual income re-verification. You can mail (or drop off) your reverification documents at 2999 Payne Avenue, near Suite 134. We need your most current gas and electric bills, water and sewer (if you’re responsible for paying them), proof of past 30 days of income for everyone in the household, social security cards for all household members and your photo ID. Free parking is available.

Hear from others who used this service!

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