Utility Assistance Reverification

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*Please note a completed application form must accompany other required documents in order for us to process your reverification. Application forms are available near the elevator on the ground floor at our main office at 2999 Payne Ave. 

• Proof of Income is required for the last 30 days for all household members 18 years of age and older. Acceptable documents include SSA, SSI and SSDI award letters, Pension statement, Child Support or Utility Assistance documents. 
• Individuals paid weekly need the last 4 paystubs 
• Individuals paid bi-weekly need 2-3 paystubs (make sure you have all paystubs for the last 30 days) 
• Individuals paid semi-monthly need 2 paystubs 
• Individuals paid monthly need 1 paystub 
• If paystubs are not available, you will need verification of your income from your employer (i.e. a printout of your last 30 days of pay) 
• Seasonal employees are required to provide 12 months of income documentation. If paystubs are not available, a printout from your employer is required. 
• No Income: If the household has no income, or no verifiable income, you will need the following:  
• IRS Tax Transcript
  • If you filed a tax return, you can call the IRS at 1-800-908-9946 
  • If you did not file a return, you can call the IRS at 1-800-829-1040 
  • You can go to the IRS website at www.irs.gov/individuals/get-transcript 
  • You can visit the IRS office in the Federal Building at 1240 East 9th St. Monday through Friday between 8:30 a.m. and 4:30 p.m. 

• Electric 
• Gas 
• Water and sewer bills (if applicable) will help determine eligibility for the Water Affordability Program. 

Submit a complete list.

Accepted documents:

• Social Security card 
• birth certificate 
• U.S. passport 
• naturalization paper 
• permanent VISA  
• INS ID card 

(if applicable)