Utility Assistance
Housing Services
Important Update on HEAP and PIPP
Step Forward now administers all of HEAP and PIPP in Cuyahoga County.
The phone number for their HEAP program is 216-480-4327.
Walk-ins are accepted Monday – Thursday, 8 a.m. - 12 p.m. at either of their office locations:
- 1801 Superior Ave., Suite 400, Cleveland, OH 44114 (open now)
- 2203 Superior Ave., Cleveland, OH 44114 (opening November 3)
High monthly water bills? You may be eligible for a discounted rate.
CHN can help homeowners who own and occupy their home.
Water Affordability Program
The Water Affordability Program is available to customers of the City of Cleveland Division of Water who own and occupy the home. Customers receive a 40% monthly discount on water rate for one year.
Applications open: year-round
Eligibility: Total household income must be at or below 200% of the federal poverty guidelines and participants must reverify income annually to be eligible for another year. Table of qualifying income levels shown below.
For assistance with your sewer bill, visit the Northeast Ohio Regional Sewer District’s website at neorsd.org/save
Water
CHN offers assistance with water bills for customers of the City of Cleveland Division of water who own and occupy their home.
Questions? Call 1-888-901-1222.