March 19, 2020 (Updated Nov. 20, 2020) — During this crisis, CHN is maintaining as many of our services as possible, but WE ARE ELIMINATING IN-PERSON CONTACT FOR EVERYONE’S PROTECTION. Our phone system is operational. Please see below for program-specific instructions, and please be safe.
RECEPTION AREA
- CHN’s main reception area has moved! It is now on the first floor of Asia Plaza — Suite 134.
- There is no access to CHN’s 2nd and 3rd floor offices.
PAYMENTS
- Looking to pay your RENT? Deposit your rent in the rent drop box near the elevator. Write “rent” and your address on your money order. A receipt will be mailed to you as soon as possible.
- Looking to make a MORTGAGE payment? Use the drop box located near the elevator. Write “mortgage” and your address on your payment. A receipt will be mailed to you.
- For CHN / NHS loan payment deferral options, please CLICK HERE.
CHN RESIDENTS
- Want to talk to your PROPERTY MANAGER? Call 216-574-7100 and press 1, then press 3.
- Looking for a list of AVAILABLE PROPERTIES? Call 216-574-7100 and press 2, then press 1.
- Have questions regarding property MAINTENANCE? Call 216-574-7110.
ENERGY SERVICES
- Have a question about FURNACE, HOT WATER TANK FAILURE, OR ENERGY CONSERVATION/WEATHERIZATION, call 216-574-7100 and press 4.
- Completed applications or other important documents should be placed in an envelope or sealed Ziploc bag and can be dropped off in the appropriate drop box near the CHN elevators on the first floor of our building.
UTILITY ASSISTANCE
- To access COVID-19-related Utility Assistance, please click HERE.
- Have a HEAP, PIPP, FUEL FUNDS or PRC appointment? At this time, all appointments will be done via phone. For more information or to make an appointment, call 216-350-8008 or visit chn.itfrontdesk.com.
- To apply for WATER AND SEWER ASSISTANCE, please click HERE. Have a water/sewer appointment or question? At this time, all appointments will be done via phone. For more information or to make an appointment, call 888-901-1222.
- Completed applications or other important documents should be placed in an envelope or sealed Ziploc bag and can be dropped off in the appropriate drop box near the CHN elevators on the first floor of our building.
- For phone appointment-specific questions, please click HERE.
HOMEOWNERSHIP, FINANCIAL AND OTHER CLASSES
- At this time, all CLASSES will be conducted online or via phone.
- For EVICTION & FORECLOSURE PREVENTION, HOMEOWNERSHIP & FINANCIAL CLASSES, COMPUTER TRAINING and other services, please call 216-881-8443 or visit chnhousingpartners.org.
- Here for tax prep? We are now offering virtual tax prep services. Go to refundohio.org to schedule your appointment.
- Completed applications or other imp, ortant documents should be placed in an envelope or sealed Ziploc bag and can be dropped off in the appropriate drop box near the CHN elevators on the first floor of our building.
- You can access United Way’s 24/7 hotline for more support services throughout Greater Cleveland by calling 2-1-1.
