COVID-19 Rental Assistance

Please note this emergency rental assistance program is winding down, and December 2, 2022 will be the last day to submit new applications. Any remaining required documents must be submitted by December 12 to allow our staff to properly process applications by year’s end. Final payments will go out to landlords in early January.

This temporary program was tied to the COVID-19 crisis. We are incredibly proud of what it has accomplished. To date, over 18,500 families received over $84 million in rental payments to assist them while they faced a COVID hardship. We are grateful to our funders, partners, and staff as well as the thousands of tenants and landlords we came to know and serve. 

 We understand that ending any assistance program is difficult. Thank you for understanding. 

See the full message HERE.

Apply Online | English

833-377-RENT (7368)

Apply Online | Spanish

How do I apply?

Gather a few documents:
- Photo identification for each household member over 18 years of age
- Verification for each household member (Social security card preferred, or birth certificate)
- Income documentation for each household member 18+ years of age (Most recent 30 days proof of income, 2020 W2, 2020 tax return, record of unemployment, letter from employer, etc.)
- Copy of lease AND landlord's phone number and email address
Apply using our online application system. Please ensure the information you provide is accurate and complete. Your electronic signature and a brief explanation will be needed to attest that you are experiencing a hardship related to COVID-19.

After your submission, we will be in touch with you as soon as possible. Failure to provide accurate and complete documentation may result in delays and the withdrawal of your application. Once submitted, if an application is incomplete, we will reach out to you. If we do not hear back within 10 days, your application will be withdrawn.

Am I eligible for assistance?

Residents of the City of Cleveland and Cuyahoga County who are having difficulty making rental payments due to the economic impact of the pandemic and who meet income eligibility requirements are eligible for assistance.

If you qualify for rental assistance, you may be required to attend more in-depth financial counseling, provided by CHN, as a condition for payment of the rental assistance.

Priority is given to applicants whose income is at or below 50% AMI, have an adult household member who has been unemployed 90+ days, and/or have a housing court/set-out date.

Please note, this assistance is only available as long as federal funding continues.

How does it work?

Who can I contact for help completing my application?

CHN has partnered with a team of referral agencies who can help guide you through the application process. Please reach out to one of our partners below for assistance.

I'm facing eviction. Now what?

I'm a landlord. What do I need to know?

As a Landlord for nearly 40 years, we understand these are difficult times, and we appreciate your patience and cooperation. If your tenant applies for rental assistance, we will be in contact with you regarding the required documents. Please be sure to respond to our emails and/or phone calls. Failure to respond within 10 days of a document request will result in your tenant's application being withdrawn, and your tenant will need to reapply.

Additionally, if your city has a rental registry, we encourage you to sign up for it. If your property is in Cleveland, please register here: Cleveland Landlord Registry

What if I suspect fraud?

City of Lakewood Residents - Apply Here

COVID-19 Rental Assistance

833-377-RENT (7368)

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