TEMPORARY OPERATIONAL CHANGES DUE TO COVID-19

CHN is maintaining as many of our services as possible, however WE ARE ELIMINATING IN-PERSON CONTACT FOR EVERYONE’S PROTECTION.  Our phone system is operational. Please view our blog post for program-specific instructions. CHN / NHS loan customers: CLICK HERE.

Connect with CHN

Resident Engagement Council

CHN Main Offices, Rm. 134

2020 Schedule TBA

Join us to discuss topics of interest to you and CHN residents and learn more about other opportunities available to you. For more information, please email Pat Kenney. 

Maintenance Requests

If you are experiencing a maintenance emergency, call the maintenance hotline at (216) 574-7110 at any time. Most repairs are completed within 72 hours (exceptions include extensive repairs such as roofing or major sewer work). Please note, only emergency calls are accepted after 5 p.m. and on weekends. For all non-emergencies, CHN will contact you within 24 hours to schedule repairs.

Maintenance satisfaction surveys are mailed routinely to all residents once a job is completed. CHN values your feedback so we can improve quality and better serve you.

To ensure quality service please:

  • Make yourself available to the contractor.
  • Return all calls to set up an appointment immediately.
  • Provide a daytime and evening phone number.
  • Always write down the name, company, and phone of the repairman.
  • Make sure someone at least 18 years of age is present, or we will not be able to enter your home for the repair!