TEMPORARY OPERATIONAL CHANGES DUE TO COVID-19
CHN is maintaining as many of our services as possible, however WE ARE ELIMINATING IN-PERSON CONTACT FOR EVERYONE’S PROTECTION. Our phone system is operational. Please view our blog post for program-specific instructions. CHN / NHS loan customers: CLICK HERE.
If you are experiencing a maintenance emergency, call the maintenance hotline at (216) 574-7110 at any time. Most repairs are completed within 72 hours (exceptions include extensive repairs such as roofing or major sewer work). Please note, only emergency calls are accepted after 5 p.m. and on weekends. For all non-emergencies, CHN will contact you within 24 hours to schedule repairs.
Maintenance satisfaction surveys are mailed routinely to all residents once a job is completed. CHN values your feedback so we can improve quality and better serve you.
To ensure quality service please:
- Make yourself available to the contractor.
- Return all calls to set up an appointment immediately.
- Provide a daytime and evening phone number.
- Always write down the name, company, and phone of the repairman.
- Make sure someone at least 18 years of age is present, or we will not be able to enter your home for the repair!