We Can Help!
Do you need help to catch up on past-due utility bills? Are you in a shut-off crisis? Would you like more affordable utility bill payments? We can help both homeowners and renters! CHN is a HEAP, PIPPPLUS and Winter/Summer Crisis site. We also offer assistance for customers of First Energy, Cleveland Division of Water and Northeast Ohio Regional Sewer District.
Gas & Electric Assistance
Call (216) 518-4014 to schedule an appointment at a convenient location near you!
If you have a gas shut-off crisis, we can help from November 1 - March 31. If you have an electric shut-off crisis, we can help between July 1 - August 31 and between November 1 - March 31 (outside of those dates, we can help only if your electric supplier is First Energy).
Walk in between 8:30 am – 4 pm Monday through Friday, and bring your most recent water and sewer bill and income verification. Or mail application to:
2999 Payne Ave.
Cleveland, OH 44114
Sewer Shut-off Crisis
Walk in between 8:30am – 4:00pm Monday - Friday
No appointment necessary!
Bring your most recent water and sewer bill, income verification and proof of hardship (hardship must have occurred within the past 6 months).
All programs require annual income re-verification. You can mail (or drop off) your documents at 2999 Payne Avenue, Suite 208. Please bring your most current gas, electric, water and sewer (if you’re responsible for paying them), proof of past 90 days of income for everyone in the household, social security cards for all household members and your photo ID. Free parking is available.