Need Help?

  • Overdue Gas, Electric, or Sewer Bills
  • Shut-off or Disconnect Notices
  • Discounts for Gas, Electric, Sewer, & Water Bills

We Can Help!

woman sitting down at a dining table looking at bills spread out on the table
"With the money I saved on my gas bills, I replaced my energy-draining 45-year old freezer ...and I've been doing a jig ever since."
- Carolyn P.

Do you need help to catch up on past-due utility bills? Are you in a shut-off crisis? Would you like more affordable utility bill payments? We can help both homeowners and renters! CHN is a HEAP, PIPPPLUS and Winter/Summer Crisis site. We also offer assistance for customers of First Energy, Cleveland Division of Water and Northeast Ohio Regional Sewer District.

  • Gas & Electric Assistance

    Call (216) 518-4014 to schedule an appointment at a convenient location near you!

    If you have a gas shut-off crisis, we can help from November 1 - March 31. If you have an electric shut-off crisis, we can help between July 1 - August 31 and between November 1 - March 31 (outside of those dates, we can help only if your electric supplier is First Energy).

  • Water/Sewer Discounts

    Walk in between 8:30 am – 4 pm Monday through Friday, and bring your most recent water and sewer bill and income verification. Or mail application to:

    ATTN: Utilities
    2999 Payne Ave.
    Cleveland, OH 44114


    View Application
  • Sewer Shut-off Crisis

    Walk in between 8:30am – 4:00pm Monday - Friday

    No appointment necessary!
    Bring your most recent water and sewer bill, income verification and proof of hardship (hardship must have occurred within the past 6 months).

All programs require annual income re-verification. You can mail (or drop off) your documents at 2999 Payne Avenue, Suite 208. Please bring your most current gas, electric, water and sewer (if you’re responsible for paying them), proof of past 90 days of income for everyone in the household, social security cards for all household members and your photo ID. Free parking is available.

Hear from others who used this service!